Cruise Company Reservation Systems

Reservation systems sit at the heart of any cruise company's corporate and sales operations, funneling the entire revenue base of the company. As large-scale enterprise systems, they manage and interface with a variety of functions and data including fleet availability, deployments and inventory, yield, agency and consortium information, traveler details, direct bookings, flights, pre- and post- activities, transfers, shore excursions, special needs, customer service, manifesting, as well as other internal and external systems.

Installing a new reservation system, or upgrading an existing one, is a nontrivial process that requires organizational support and a carefully planned effort.

Crosstrees has the past experience to implement a variety of reservation systems available in the market for both oceans and river cruise lines, and has proven record-time implementation of reservation systems for large fleets of ships.


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system selection

  • RFP production, package and vendor selection
  • Functionality matching & gap analysis
  • Organizational & technical impact analysis  
  • Contract negotiation 
  • Custom development requirements and prioritization
  • Program strategy definition & initiation 

Implementation

  • Program planning
  • Organizational change management
  • Team resourcing & resource management
  • Technical infrastructure implementation
  • Conversion/ETL strategy, execution & testing  
  • Configuration build and test
  • Custom development
  • Stress testing  

INTEGRATION 

  • Vendor management - managing small entrepreneurial vendors
  • Manage/develop/test external integration APIs for: GDS, data security, banks, card processors, air services, document production, external inventory suppliers (hotel/spa/shorex etc), ESP, etc.
  • Manage/develop/test internal integration for: Web, Phone, accounting and finance, data warehouse, CRM, manifest & on-board systems, mail servers, etc. 

Go-live preparation & execution

  • Integration testing planning and execution
  • Go-live planning, go/no-go checkpoints   
  • User documentation production
  • Training
  • User acceptance testing
  • Production conversion and validation
  • Operational systems testing

Stabilization 

  • Post go-live support 
  • Issue triage, escalation & resolution
  • Systems performance monitoring
  • Business performance monitoring
  • Backlog prioritization
  • Release planning
  • Production product management 

  


OTHER CROSSTREES SERVICES

Security & Tokenization

Security & Tokenization

Advanced Usability

Advanced Usability

IT Strategy

IT Strategy

Program & Project Management

Program & Project Management